Common Questions
Some solutions for coding environment set up and hardware trouble shooting
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If your question is not answered in the previous responses, join our
Discord community, and our technicians will be happy to assist you.
To help our technicians better understand your issue, please provide the following information.
The operating system (OS) version is important for our technicians.
Different OS versions support different software, drivers, and features. Knowing the version helps determine if an application or device is compatible.
For example, you could tell our technician that you are using a
Win 11 Family
or
MacOS Monterey version 12.6.2
Providing error logs can significantly help our technicians understand what happened on your device.
It is better to copy and paste the error log text, as shown below,
// Some codePS C:\Users\EIM\Desktop\AI proejcts> venv\scripts\activate.bat
venv\scripts\acrivate.bat : The module 'venv' could not be loaded. For more information, run 'Import-Module venv'.
At line:1 char:1
+ venv\scripts\activate.bat
+ ~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : ObjectNotFound: (venv\scripts\acrivate.bat:String) [], CommandNotFoundException
+ FullyQualifiedErrorId : CouldNotAutoLoadModulerather than taking a screenshot.
If your problem is complex, in addition to providing the operating system details and error log, you may also take screenshots or photos to give our technicians more comprehensive information.
When taking screenshots, please ensure the image resolution is not too low.
For circuit photos, choose a suitable shooting angle or provide multiple angles to clearly demonstrate the hardware condition.
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